mail.moved automation events trigger after a ticket is moved to a new group or bucket.

Placeholders

The automation event dictionary starts with the following values:

Key	Type	Notes
`actor_*`	record	The current actor record. Supports key expansion. `actor__type` is the record type alias (e.g. `automation`, `worker`)
`was_group_*`	record	The group record before the ticket was moved. Supports key expansion.
`was_bucket_*`	record	The bucket record before the ticket was moved. Supports key expansion.
`ticket_*`	record	The new state of the moved ticket. Supports key expansion.

Outputs

(none)

Examples

Set a watcher if a ticket is moved to a particular group:

start:
  decision/group:
    outcome/group1:
      if@bool: {{ticket_group_name == "Support"}}
      then:
        record.update/watcher:
          output: updated_ticket
          inputs:
            record_type: ticket
            record_id: {{ticket_id}}
            fields:
              links@list:
                worker:1
    outcome/group2:
      if@bool: {{ticket_group_name == "Sales"}}
      then:
        record.update/watcher:
          output: updated_ticket
          inputs:
            record_type: ticket
            record_id: {{ticket_id}}
            fields:
              links@list:
                worker:2

commands:
  record.update:
    deny/type@bool: {{inputs.record_type is not record type ('ticket')}}
    allow@bool: yes

automation/group:
  uri: cerb:automation:example.ticketMove.watcher
  disabled@bool: {{ticket_group_id == was_group_id}}

ticket_id: 1
ticket_group_name: Sales
was_ticket_group_name: Support